Manajemen Perpustakaan Penerapan TQM dan CRM – Elva Rahmah, S.Sos., M.I.Kom; Marlini, S.IPI., MLIS; Gustina Erlianti, S.Hum.,

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Manajemen Perpustakaan Penerapan TQM dan CRM – Elva Rahmah, S.Sos., M.I.Kom; Marlini, S.IPI., MLIS; Gustina Erlianti, S.Hum., M.IP. Penerbit Rajawali Pres

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